Good Customer Service Experience

Week1EOC: Great Costumer Service

The good experience that comes to mind first was at Sam’s Club on Eastern by the freeway. I had been up all night working a graveyard shift as a bartender and my day started with me getting ready to go to work only to find that my car would not start due to the battery. When I got off, same thing, would not start and had to have the day shift girl give me a jump. Since I didn’t make anything at work as far as tips go, I spent the drive back across town thinking of how I am going to come up with the money to buy a new battery. I remembered that I bought the battery that was now dead, at the Sam’s Club near where I lived and decided to take it in to see if the warranty was still good as I forgot when exactly I bought it and how long the warranty was good for. As I pull onto Serene, the guy in front of me is breaking and swerving and I could see that he kept looking in his rear-view mirror at me. I thought to myself “now what”. To make a long story short, the guy made me beat him up in the parking lot. Geez. After a horrible day, I didn’t expect anything less from Sam’s. I took my battery in and with no receipt, the gentleman was very polite, helpful, speedy and gave me a new battery for free. I am still flabbergasted that it “actually” worked out after such a trying day. It was the only thing that went right after a fourteen hour day.